Quality Assurance as a Managed Service
AI-Powered QA for High-Performing Customer Operations.
Fully Compliant and Certified
PCI, ISO, SOC2, GDPR, and Great Place to Work® Canada Certification
Flexible Engagements
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Certified expertes covering IT, CX, Data, and Business Services
Defined Outcomes
Global
Presence
Presence
Serving clients across North America, Europe, Middle East & Asia
Fully Complaint and Certified
PCI, ISO, SOC2, GDPR, and Great Place to Work® Canada Certification
Flexible Engagements
1900
+
Certified expertes covering IT, CX, Data, and Business Services
Defined Outcomes
Global
Presence
Presence
Serving clients across North America, Europe, Middle East & Asia
NCR Solutions transforms customer operations through a Quality Assurance-led framework that combines AI-powered monitoring, structured governance, and performance analytics. By evaluating customer interactions across every channel, we help organizations improve service quality, strengthen compliance, reduce risk, and enhance customer experience at scale.
Our QA Services
Omni-Channel QA Monitoring
- Monitor calls, emails, chats, and social interactions through structured QA frameworks.
- Deliver consistent service quality across teams, locations, and languages, including French, Arabic, and Chinese support.
Compliance & Risk Management
- Ensure adherence to regulatory requirements, internal policies, and service standards.
- Identify and mitigate operational and compliance risks before they impact performance.
Agent Performance & Coaching
- Evaluate performance through AI-assisted scoring and quality frameworks.
- Deliver targeted coaching, feedback, and continuous development programs.
Conversation & Sentiment Analytics
- Analyze customer sentiment, behavioral trends, and experience gaps.
- Uncover opportunities to improve satisfaction, retention, and service outcomes.
Root Cause Analysis & Process Improvement
- Identify recurring operational issues and performance bottlenecks.
- Implement continuous improvement initiatives that enhance efficiency and CX.
QA Reporting & Performance Intelligence
- Access real-time dashboards, QA scorecards, and business intelligence reporting.
- Enable leadership with actionable visibility into quality, compliance, and operational health.
Key Results
- 40+ Agents Program Launch
- 100% Coverage Agent Evaluations
- 138% Improvement Quality Scores
- 2–4 Weeks Sentiment Visibility
- 100% Monitoring Interaction Coverage
- Real-Time Performance Intelligence
Quality Assurance as a Managed Service
All Services
All Services
Marketing & Strategy:
Develop data-driven marketing campaigns that reach the right audience
Define and strengthen your brand identity to differentiate your business
Continuously track, measure, and optimize marketing efforts using actionable
Align marketing initiatives across multiple channels, ensuring a cohesive message
Marketing Automation
Automatically engage and nurture prospects through personalized email
Segment audiences based on behavior, preferences, and demographics
Schedule and execute multi-channel campaigns seamlessly, reducing manual effort
Monitor campaign results in real-time, enabling data-driven
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Satisfaction
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Revenue
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