From Friction
to Flow
Driving efficiency through intelligent process alignment
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Presence
1900
+
Presence
We help mid-to-large enterprises unlock smarter operations, faster growth, and future-ready performance through integrated, end-to-end solutions
Since 2008, NCRi Solutions has supported 580+ global clients, including Fortune 500 companies, with 1,900+ experts across seven countries delivering IT, software, QA, finance, HR, and digital marketing services.
Our Ecosystem
Connected capabilities. One system.
At NCRi Solutions, we operate as a unified ecosystem, combining specialized capabilities through Ideate Innovation, CXAi, and NCRi Inc. Together, they bring design research, AI-powered customer experience, and operational intelligence into a connected ecosystem that helps businesses move from insight to execution.
This integrated ecosystem reduces fragmentation across strategy, customer engagement, and operations, enabling aligned, scalable, and business-ready solutions.
Product Design, Innovation, User Experience, and Branding. Ideate Innovation is a human-centered research and design firm focused on solving complex problems through behavioral insight, systems thinking, and iterative design.
Enhanced CX experience through AI & Automation. CXAi helps organizations strengthen customer relationships by combining AI, automation, and human expertise across the customer lifecycle. From customer support and omnichannel engagement to intelligent contact center solutions, CXAi enables businesses to deliver faster, more personalized, and more efficient experiences at scale.
Global BPO Outsourcing and Accounts Receivable Management. By combining regulatory expertise, data-driven recovery strategies, and customer-centric engagement, NCRi Inc helps organizations improve collections while protecting customer relationships and maintaining compliance.
The Journey of
Our Growth
2008
Humble Beginnings, Canada
We started in a small office, laying the foundation for reliable, client-focused business services.
2009 - 2013
Scaling Across Canada & Beyond
We expanded into Montreal and Northern Canada, strengthening our regional presence while enabling seamless global delivery.
2015 - 2016
Expansion into UAE & Pakistan
Acquired UAE-based AMDC and launched the Pakistan office to expand global capabilities and scale technology-driven delivery.
2023 - 2025
Expansion into US and South Africa
Expanded to the US, enhancing global engagement and positioning closer to enterprise clients in key markets.
2026 –
Ecosystem Evolution
Evolved into a connected ecosystem integrating Ideate Innovation unifying insight, design, and intelligence into end-to-end execution.
and 5 consecutive years of Great Place to Work – Canada certification.
Meet the Visionaries
The minds driving smarter solutions and
measurable impact.
