Turn every customer conversation into measurable insight
cXion.AI analyzes 100% of your customer calls, not just a QA sample, and turns them into scores, coaching evidence, compliance signals, and revenue opportunities.
AI-powered QA for high-performing customer operations
NCRi Solutions combines AI monitoring, structured governance, and performance analytics to evaluate customer interactions at scale. We improve service quality, strengthen compliance, reduce risk, and lift customer experience, with cXion.AI as the engine behind every call.
Omni-channel QA monitoring
Monitor calls, emails, chats, and social interactions through structured QA frameworks, across languages.
Compliance and risk management
Ensure adherence to regulatory requirements, internal policies, and service standards.
Agent performance and coaching
AI-assisted scoring with targeted coaching, feedback, and continuous development.
Conversation and sentiment analytics
Uncover sentiment, behavioral trends, and experience gaps to improve satisfaction and retention.
Root cause analysis
Identify recurring issues and bottlenecks, then run improvement initiatives that lift efficiency and CX.
QA reporting and intelligence
Real-time dashboards, scorecards, and reporting that give leaders clear visibility into quality and compliance.
Everything you need to score, coach, and report on every call
One platform from first recording to executive report.
100% call analysis
Move beyond sampling. Every call is ingested, transcribed, and scored.
Speech-to-text transcription
Accurate transcripts with speaker separation and automatic language detection.
Sentiment and conversation signals
Detect frustration, silence, interruptions, and key phrases in every call.
Ambient noise analysis
Identify background noise and whether it comes from the agent or customer side.
Dynamic scorecards
Configure QA, CX, compliance, agent-action, and business-value KPIs by client, product, or campaign.
Dual AI and QA scoring
Combine AI and manual QA scores using override, weighted, or hybrid logic, with every version kept for audit.
Smart QA sampling
Direct reviewers to auto-fails, high-risk calls, new agents, and sentiment anomalies.
Role-based dashboards
Dedicated views for agents, supervisors, QA, operations, and executives.
Automated reporting
Daily, weekly, monthly, and quarterly reports on schedule, with WTD, MTD, QTD, and YTD views.
Connect your calls and your CRM in one pipeline
Bring recordings and metadata into cXion.AI through APIs, secure SFTP, or network file servers. CRM integration validates customer and agent data, maps calls to products, and flags incomplete records. Processing continues, and every change is versioned and auditable.
- Secure ingestion via API, SFTP, and file server
- CRM validation, enrichment, and reprocessing
- Cloud, on-prem, or hybrid deployment
How cXion.AI delivers value across your organization
Turn unstructured voice interactions into signals you can track, benchmark, and improve. Every insight is measurable at the client, sub-client, product, team, and agent level.
Quality and compliance
Catch disclosure gaps, policy deviations, and sensitive data risks, with full audit trails.
Agent performance
Surface coachable moments and skill gaps backed by conversation evidence.
Revenue and customer experience
Track cross-sell attempts, sign-up promotion, and the drivers of dissatisfaction and repeat calls.
Multi-tenant, secure, and audit-ready
Support the hierarchy of Client, Sub-client, Product, and Sub-product, with isolated users, scorecards, dashboards, and reports at every level. Encryption, role-based access, audit trails, and PCI and PII masking are built in.
- Tenant isolation by default
- Encryption at rest and in transit
- PCI and PII masking, full audit trails
Questions we hear most
What does cXion.AI analyze?
Every call, not a sample. Each call is ingested, transcribed, and scored, so you see the full picture of your customer conversations.
Does it replace our QA team?
No. It combines AI and manual QA scores using override, weighted, or hybrid logic, and smart sampling directs reviewers to auto-fails, high-risk calls, new agents, and sentiment anomalies. Every score version is kept for audit.
How do our calls get into cXion.AI?
Through APIs, secure SFTP, or network file servers. CRM integration validates customer and agent data, maps calls to products, and flags incomplete records.
Can we deploy it on-premise?
Yes. cXion.AI supports cloud, on-prem, and hybrid deployment.
How is our data protected?
Encryption at rest and in transit, role-based access, audit trails, and PCI and PII masking are built in, with tenant isolation by default.
Which languages are supported?
Transcripts include automatic language detection, and our managed QA team supports languages including French, Arabic, and Chinese.
How do I get started?
Book a free trial using the form on this page. Our team will email you within one business day to set it up.
Higher quality scores. Stronger compliance. Better customer experiences. Measurable operational performance.
See cXion.AI in action on your own calls
Book a free trial with the NCRi Velocity team and see how cXion.AI scores, flags, and reports on your customer conversations.
- Cloud, on-prem, or hybrid options
- Set up around your workflows
- We reply within one business day
Book your free trial
Tell us where to reach you and we’ll set up your cXion.AI trial within one business day.